Frequently Asked Questions

To create an account, download the DropAt app from the App Store or Google Play, then tap "Sign Up." You'll need to provide your medical license number, hospital affiliation, and contact information. Our verification team will review your credentials within 24-48 hours.

You'll need to provide the following documents for verification:

• Valid medical license certificate
• Hospital or clinic employment verification
• Government-issued ID
• Professional certification (if applicable)

The verification process typically takes 24-48 hours during business days. You'll receive an email notification once your account is verified and ready to use. If additional documentation is needed, our team will contact you directly.

To post a shift, tap the "+" button in the app, select "Post Shift," and fill in the details including date, time, location, specialty, and any special requirements. You can also specify if you're looking for a direct exchange or just coverage. Your post will be visible to verified doctors in your network.

Yes, you can cancel a shift exchange up to 24 hours before the scheduled shift time. Both parties will be notified immediately. Frequent cancellations may affect your reliability rating, so please only confirm exchanges you can honor.

If you can't find coverage, try adjusting your post with more flexible requirements or offering incentives. You can also use our "Urgent" feature for last-minute needs. Remember that you're still responsible for your original shift if no exchange is confirmed.

Yes, DropAt uses bank-level security with 256-bit encryption for all data transmission and storage. We're HIPAA compliant and SOC 2 certified. Your personal information is never shared with unauthorized parties and is only used to facilitate shift exchanges.

Only verified medical professionals in your network can see your basic profile information (name, specialty, hospital affiliation). Your contact details and personal information are only shared when you mutually agree to a shift exchange.

Yes, you have full control over your privacy settings. You can choose who can contact you, what information is visible in your profile, and how you receive notifications. Access these settings through the "Privacy" section in your account menu.

Try these troubleshooting steps:

• Close and restart the app
• Check your internet connection
• Update to the latest app version
• Restart your device
• Clear the app cache (Android only)

Check that notifications are enabled in both your device settings and the DropAt app settings. On iOS, go to Settings > Notifications > DropAt. On Android, go to Settings > Apps > DropAt > Notifications. Also ensure you have a stable internet connection.

DropAt is available for iOS 13.0+ and Android 8.0+. We also offer a web version accessible through modern browsers. For the best experience, we recommend using the latest version of your device's operating system.

DropAt offers a free tier that includes basic shift posting and exchange features. Premium plans are available with additional features like priority matching, advanced analytics, and unlimited exchanges. Check our pricing page for current rates.

To upgrade, go to "Account Settings" in the app and tap "Upgrade Plan." You can choose from monthly or annual billing options. Payment is processed securely through your device's app store or our web payment system.

Yes, you can cancel your subscription at any time. Your premium features will remain active until the end of your current billing period, after which your account will revert to the free tier. No cancellation fees apply.

No-shows are taken seriously and affect the user's reliability rating. Repeated no-shows may result in account suspension. We encourage users to communicate any issues as early as possible and maintain professional standards.

Yes, you can report any inappropriate behavior through the "Report" feature in the app or by contacting our support team. We investigate all reports promptly and take appropriate action to maintain a professional environment.

To delete your account, go to "Account Settings" and select "Delete Account." Please note that this action is permanent and cannot be undone. All your data will be removed within 30 days as per our privacy policy.